Easy returns, 2-4 Days worldwide shipping - Duties & Taxes paid. No import taxes or customs fees.

House of Winders offer a 15 days exchange / refund program for any reason, even if you simply changed your mind about your purchase. If you want another watch winder type, we will exchange it. If you decide you do not need a watch winder after all, we will refund your money.

To be eligible, you must email us: cs@houseofwinders.com and inform us of your plan to exchange / refund within 15 days of receiving your product. Our Customer Service Representative must first verify your original online purchase from houseofwinders.com. Products must be received by House of Winders in its original condition and unused, with its original packaging.

 

How to return an eligible item

  • Eligible items may be returned only after House of Winders approves your return request. Requests should be submitted through email: cs@houseofwinders.com.
  • Use the original packing material and include all accessories, and affix a shipping label to the return package(s).
  • Ship your return merchandise to House of Winders at the address provided, DTP / DDP (Duties & Taxes Paid / Delivered Duty Paid) and insured, using the shipper of your choice. House of Winders recommends insuring the shipment; House of Winders is not responsible for damage or loss during shipment.

 

Processing

House of Winders will process your return and a refund of the item’s price at the time of purchase (excluding shipping) will be made to your account upon receipt and inspection of the eligible item.