House of Winders offer a 15 days exchange / refund program for any reason, even if you simply changed your mind about your purchase. If you want another watch winder type, we will exchange it. If you decide you do not need a watch winder after all, we will refund your money.
To be eligible, you must email us: firstname.lastname@example.org and inform us of your plan to exchange / refund within 15 days of receiving your product. Our Customer Service Representative must first verify your original online purchase from houseofwinders.com. Products must be received by House of Winders in its original condition and unused, with its original packaging.
How to return an eligible item
House of Winders will process your return and a refund of the item’s price at the time of purchase (excluding shipping) will be made to your account upon receipt and inspection of the eligible item.